Your privacy, handled with care.

Legal/ Privacy Policy

    Privacy Policy. Your privacy, handled with care.

    This policy explains what personal data Green Trade Hardwood collects, why we collect it, and the rights you have under the GDPR, the CCPA, and other applicable privacy laws.

Last updated: 18 June 2026

    1. Who we are

      Green Trade Hardwood GmbH ("GTH", "we", "us") operates the B2B marketplace available at greentradehardwood.com. We are based in Klagenfurt, Austria and act as the data controller for the personal data described in this policy.

Questions about this policy or your data can be sent via our contact page.

    2. Data we collect

          Account & business data you provide when registering or sending an enquiry (name, company, role, email, phone, country).
          Transactional data related to RFQs, quotations, orders, shipping documents, and EUDR due-diligence records.
          Technical data such as IP address, browser type, device, language, and pages visited.
          Cookie & analytics data as described in our Cookie Policy.
          Communications you exchange with us by email, contact form, or chat.

    3. How we use your data

      To operate the marketplace and provide the services you request.To verify counterparties and meet EUDR, KYC, and anti-fraud obligations.To send transactional and service messages.To improve the site, measure performance, and secure the platform.To send marketing communications where permitted by law and only with consent where required.

    4. Legal bases (GDPR)

      We rely on the following legal bases under Articles 6 and 9 GDPR:
      Contract — to provide the services you request.Legal obligation — for EUDR, tax, and accounting requirements.Legitimate interests — to secure, improve, and promote our services in a proportionate way.Consent — for non-essential cookies and direct marketing where required.

    5. Sharing your data

      We share personal data only with:
      Counterparties to a transaction you initiate (buyer/seller).Vetted service providers (hosting, analytics, email, payments) acting as processors under written agreements.Authorities and auditors where required by law (e.g. EUDR competent authorities).
      We do not sell personal information.

    6. International transfers

      Where data is transferred outside the EEA or UK, we rely on adequacy decisions or Standard Contractual Clauses with appropriate safeguards.

    7. Retention

      We keep personal data only as long as necessary for the purposes described above, or as required by law (typically up to 10 years for trade and EUDR documentation).

    8. Your GDPR rights

      If you are in the EEA, UK, or Switzerland, you have the right to:
      Access, rectify, or erase your data.Restrict or object to processing.Receive your data in a portable format.Withdraw consent at any time.Lodge a complaint with your supervisory authority (in Austria: Datenschutzbehörde).

    9. California (CCPA / CPRA) rights

      California residents have the right to know, delete, correct, and limit the use of their personal information, and to opt out of any sale or sharing. We do not sell personal information. You can exercise these rights through our cookie preferences ("Do Not Sell or Share") or by contacting us. We will not discriminate against you for exercising these rights.

    10. Other jurisdictions

      We honour equivalent rights under other local laws including Brazil (LGPD), Canada (PIPEDA), and the UK Data Protection Act.

    11. Security

      We apply technical and organisational measures including encryption in transit, access controls, and regular reviews. No system is perfectly secure; please use strong passwords.

    12. Children

      Our services are for business use and not directed to children under 16.

    13. Changes to this policy

      We may update this policy from time to time. Material changes will be announced on this page with a revised "Last updated" date.

    14. Contact

      Green Trade Hardwood GmbH — Klagenfurt, Austria. Reach us via our contact page.